At Akira’s Doghouse, we value your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or place an order. Akira’s Doghouse is based in the Netherlands and operates in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
1. Who we are
Akira’s Doghouse
The Netherlands
Email: akirasdoghouse@outlook.com Akira’s Doghouse is responsible for the processing of your personal data as described in this Privacy Policy.
2. What personal information do we collect?
Depending on how you interact with our website, we may collect: Your name Email address Billing and/or delivery address Telephone number, if provided Information relating to your order Information you provide when contacting us Information you provide when requesting a custom or personalised item Payment-related information necessary to process your order Technical information about your visit to our website, such as IP address, browser type and device information, where applicable We only collect information that is reasonably necessary for the purpose for which it is used.
3. How do we use your information?
We may use your personal information to: Process and deliver your orders Process payments Communicate with you about your order Respond to questions, requests or messages Discuss and arrange custom-made products Provide customer service Maintain and improve our website Protect our website against misuse or security issues Comply with legal and administrative obligations We do not use your personal information for purposes that are incompatible with the reason for which it was collected.
4. Legal basis for processing
Depending on the situation, we process your personal information on one or more of the following legal bases under the GDPR: Performance of a contract
For example, when we need your name, address and contact details to process and deliver an order. Legal obligation
For example, when certain information must be retained for accounting or tax purposes. Legitimate interest
For example, to operate, secure and improve our website and business, provided that our interests do not override your privacy rights. Consent
Where your consent is required, such as for certain non-essential cookies or other optional technologies. You can withdraw your consent at any time.
5. Orders and payments
When you place an order through our website, we need certain personal information to process that order. This may include your name, contact details, billing information and delivery address. Payments may be processed through third-party payment providers. We do not need or intend to store your complete payment card details ourselves. The payment provider may process your personal information in accordance with its own privacy policy and terms.
6. Contact forms and communication
If you contact us through our website, by email or through another communication channel, we may process the information you provide, such as your name, email address and the contents of your message. We use this information solely to respond to your request, provide customer service or handle the relevant matter.
7. Custom and personalised products
If you contact us regarding a custom-made or personalised product, we may process information you provide that is necessary to discuss, design, produce and deliver the requested item. We ask you not to provide sensitive personal information unless it is strictly necessary for your request.
8. Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the website, shopping cart and checkout to function. Other cookies may be used only with your consent. You can manage your cookie preferences through our cookie banner and settings. For more information about the cookies used on our website and how you can manage them, please see our Cookie Policy.
9. Squarespace
Our website is hosted and operated using Squarespace. Squarespace may process certain information on our behalf in order to provide website hosting, functionality, security, shopping and other services. Squarespace provides tools that can help website owners manage GDPR-related requirements, including cookie consent and privacy settings.
10. Who do we share your information with?
We may share personal information with third parties where this is necessary to operate our business and provide our services. Depending on the service you use, this may include: Website and hosting providers Payment service providers Delivery and postal services IT and security service providers Accounting or administrative service providers Other service providers that process information on our behalf We do not sell your personal information. Where third parties process personal information on our behalf, we take appropriate steps to ensure that this is done in accordance with applicable data protection requirements.
11. International data transfers
Some service providers we use may process or store personal information outside the European Economic Area (EEA). Where this occurs, appropriate safeguards are used where required by applicable data protection law. Because the exact services and integrations used by a Squarespace website can change, this section should be kept up to date with the actual third-party services connected to the website. Squarespace specifically recommends documenting international transfers and third-party recipients in a privacy policy.
12. How long do we keep your information?
We do not keep personal information longer than necessary for the purposes for which it was collected, unless we are legally required to retain it for longer. For example, certain financial and order information may need to be retained for accounting and tax purposes. Other information, such as customer correspondence, is generally retained only for as long as reasonably necessary to handle the relevant request or relationship.
13. How do we protect your information?
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No method of transmitting or storing information online can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we process.
14. Your privacy rights
Under the GDPR, you may have the right to: Request access to the personal information we hold about you Request correction of inaccurate information Request deletion of your personal information Request restriction of processing Object to certain processing Request data portability where applicable Withdraw consent where processing is based on consent You can exercise these rights by contacting us at: akirasdoghouse@outlook.com We may need to verify your identity before processing certain requests. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your personal data has been processed unlawfully.
15. Children's privacy
Our website is not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example when our website, services or legal requirements change. The latest version will always be published on this page. Last updated: September 2026
17. Contact
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact: Akira’s Doghouse
The Netherlands
Email: akirasdoghouse@outlook.com
