Terms of Services
These Terms of Service apply to purchases made through our website and form part of the agreement between you and Akira’s Doghouse.
By placing an order through our website, you agree to these Terms of Service.
1. About Akira’s Doghouse
Akira’s Doghouse
The Netherlands
Email: akirasdoghouse@outlook.com
Akira’s Doghouse creates and sells handmade bags, accessories and other handmade pieces.
2. Our Products
All Akira’s Doghouse products are handmade.
Because of the handmade nature of our products, small differences in colour, texture, shape, stitching or finishing may occur. These differences are not necessarily defects and are part of the character of a handmade product.
We make every reasonable effort to display our products, colours and descriptions as accurately as possible. However, colours may appear slightly different depending on your screen or device.
Product descriptions, dimensions, materials and other relevant information are provided as accurately as reasonably possible.
3. Orders
When you place an order through our website, you are making an offer to purchase the selected product(s).
After placing an order, you will receive an order confirmation by email.
An order is considered accepted once we have confirmed the order and/or started processing it.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, for example if a product is unexpectedly unavailable, there is an obvious pricing or product description error, or we suspect fraudulent activity.
If we cancel an order after payment has been made, you will receive a full refund of the amount paid for the cancelled order.
4. Prices
All prices displayed on our website are stated in euros (€), unless otherwise indicated.
Product prices do not include shipping costs unless explicitly stated.
Any applicable shipping costs will be shown during the ordering process before you complete your purchase.
We reserve the right to change our prices at any time. Price changes will not affect orders that have already been confirmed.
5. Payment
Payment must be completed using the payment methods available at checkout.
The available payment methods and any applicable payment information will be displayed during the checkout process.
Your order will normally only be processed once the required payment has been successfully received.
We do not store complete payment card details ourselves. Payment information may be processed by the relevant payment service provider.
6. Custom & Personalised Products
Some Akira’s Doghouse products may be made specifically according to a customer's wishes.
For custom or personalised orders, we may communicate with you before production begins to confirm details such as colours, materials, dimensions, design or other specifications.
Once a custom order has been confirmed and production has started, changes may no longer be possible.
You are responsible for providing accurate information and specifications for your custom order.
Because custom and clearly personalised products are made specifically for you, the statutory right of withdrawal may not apply where the applicable legal exception applies.
This does not affect your legal rights if a custom product is defective, incorrect or does not correspond with what was agreed.
7. Handmade Production
Some products may be made to order rather than being ready for immediate shipment.
Where applicable, the estimated production time will be stated on the product page or communicated to you before the order is confirmed.
Production times are estimates and may vary depending on order volume, availability of materials and the nature of the product.
We will make reasonable efforts to keep you informed if there is a significant delay.
8. Shipping & Delivery
We ship orders from the Netherlands.
Orders within the Netherlands are generally shipped using PostNL.
We also offer international shipping to selected countries. Available destinations and shipping costs are displayed during checkout.
You are responsible for providing a complete and accurate delivery address.
Once an order has been handed to the carrier, delivery is subject to the carrier's delivery process and conditions.
Estimated delivery times are estimates and are not guaranteed unless explicitly agreed otherwise.
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country. Any such charges are the responsibility of the customer unless otherwise stated.
For shipments outside the European Union, customs requirements may result in additional processing or delivery time.
9. Returns & Right of Withdrawal
For eligible purchases made by consumers within the European Union, you generally have a statutory right to withdraw from an online purchase within 14 days without giving a reason.
The withdrawal period normally starts on the day after you, or a person designated by you other than the carrier, receives the product.
Further information about how to exercise your right of withdrawal, return shipping costs and refunds can be found in our RETURN policy.
The right of withdrawal does not apply to certain products, including products that are made to the customer's specifications or clearly personalised, where the applicable legal exception applies.
Nothing in these Terms of Service limits any mandatory consumer rights that apply to you under applicable law.
10. Return Shipping
For a standard return based on a change of mind, the direct cost of returning the product is generally the responsibility of the customer, provided that this information was clearly communicated before purchase.
Customers may purchase their own return shipping label and choose their preferred carrier.
We recommend using a tracked shipping service and keeping proof of postage until the return has been received by Akira’s Doghouse.
If a product is faulty, damaged upon arrival or incorrect, please contact us before returning it so that we can provide the appropriate solution.
11. Faulty, Damaged or Incorrect Products
We want every Akira’s Doghouse order to arrive as expected.
If your order arrives damaged, is defective or is not the product you ordered, please contact us as soon as reasonably possible at:
akirasdoghouse@outlook.com
Please include your order number and, where relevant, photographs of the issue.
Your statutory consumer rights remain unaffected.
12. Intellectual Property
All content on the Akira’s Doghouse website, including but not limited to:
photographs
product designs
logos
brand names
illustrations
graphics
text
website design
original creative concepts
is owned by or licensed to Akira’s Doghouse unless otherwise stated.
This content may not be copied, reproduced, modified, distributed or commercially used without prior written permission.
13. Website Information
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, occasional errors, inaccuracies or technical issues may occur.
We reserve the right to correct errors and update product information, availability, descriptions or prices where necessary.
If an obvious error affects an order that has already been placed, we will contact you and, where appropriate, give you the option to cancel the order.
14. Website Availability
We aim to keep our website available and functioning properly.
However, we cannot guarantee that the website will always be available, uninterrupted or free from technical errors.
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other operational purposes.
15. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is not permitted by law.
We are not responsible for delays or failures caused by circumstances outside our reasonable control, such as carrier delays, customs procedures, natural disasters, technical failures or other circumstances beyond our reasonable control.
Nothing in this section affects your mandatory consumer rights.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Information about cookies and similar technologies can be found in our Cookie Policy.
17. Changes to These Terms of Service
We may update these Terms of Service from time to time, for example when our business, website or applicable legal requirements change.
The version applicable to your order is the version that was available to you before or at the time you placed your order.
The latest version will always be published on this page.
18. Applicable Law
These Terms of Service are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer within the European Union, nothing in these Terms of Service is intended to remove or restrict mandatory rights that apply to you under the law.
19. Complaints & Contact
If you have a question, complaint or issue concerning your order, please contact us first so that we can try to resolve the matter.
Akira’s Doghouse
The Netherlands
Email: akirasdoghouse@outlook.com
We aim to handle complaints fairly and as quickly as reasonably possible.